{"id":27463,"date":"2026-02-13T10:32:16","date_gmt":"2026-02-13T16:32:16","guid":{"rendered":"https:\/\/www.lightning-bolt.com\/?post_type=case-study&#038;p=27463"},"modified":"2026-02-13T10:33:07","modified_gmt":"2026-02-13T16:33:07","slug":"hospital-pager-replacement","status":"publish","type":"case-study","link":"https:\/\/www.lightning-bolt.com\/case-study\/hospital-pager-replacement\/","title":{"rendered":"How To Cut Call Volume By Integrating Physician Schedules"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"h-executive-summary\">Executive Summary<\/h2>\n\n\n\n<ul class=\"wp-block-list custom-checkmark\">\n<li>Munson Healthcare\u2019s 7-hospital system in northern Michigan was ready to retire its aging call center infrastructure, which relied heavily on pagers and an unreliable mobile messaging app.<\/li>\n\n\n\n<li>The on-prem system was difficult to maintain, tethered the organization to nearly 1,500 physical pagers, and created heavy call volumes for operators.<\/li>\n\n\n\n<li>Clinicians lacked a dependable way to connect directly with colleagues, and schedules were difficult to keep current.<\/li>\n\n\n\n<li>As part of a larger modernization effort, Munson replaced the legacy platform with PerfectServe, including its Operator Console, Clinical Collaboration, and Lightning Bolt Scheduling solutions.<\/li>\n\n\n\n<li>Over the next 13 months, Munson saw call volume to the call center decrease by 56,000. The health system also retired 600 hard pagers (40% of the total) and transitioned more than 2,000 clinicians to PerfectServe\u2019s secure mobile and web messaging platform.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33%\">\n<img decoding=\"async\" class=\"hide-mobile\" src=\"\/wp-content\/uploads\/2026\/01\/case-study_web_munson_Artboard-7_1@2x.webp\">\r\n<img decoding=\"async\" class=\"hide-desktop\" style=\"width: 50%; margin: 0 auto;\" src=\"\/wp-content\/uploads\/2026\/01\/case-study_web_munson_Artboard-7@2x.webp\">\n<\/div>\n<\/div>\n\n\n\n<div style=\"background-color: #ffefd9; padding: 20px; border-radius: 15px;\">\n  <h3 style=\"text-align: center; margin-bottom: clamp(15px, 3vw, 30px);\">Improved Efficiency with Lower Costs<\/h3>\n  <div style=\"display: flex; justify-content: space-between; gap: clamp(15px, 2.5vw, 40px);\">\n    <h5 style=\"font-family: 'HelveticaNeueBold', serif; font-size: clamp(30px, 4vw, 60px); color: #ff9e18;\">50%<span style=\"font-size: .4em; display: block;\">savings<\/span><\/h5>\n    <p>The changes improved reliability, visibility, and communication efficiency for operators, clinicians, and patients alike, and Munson\u2019s <strong style=\"color:#ff9e18\">monthly costs related to pagers dropped by 50%.<\/strong><\/p>\n  <\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group has-padding has-background\" style=\"background-color:#3d2b57\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-3da2888b75e97b721230f3d6f141125e\" id=\"h-a-system-stuck-in-the-pager-era\">A System Stuck in the Pager Era<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-216e570c40814dc8efff6df17a63adf2\" id=\"h-\">Munson\u2019s call center was built on a legacy vendor\u2019s on-prem technology that was no longer a good match for the speed and complexity of modern care delivery:<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"display: flex; align-items: flex-start; gap: 15px;\">\r\n  <img decoding=\"async\" style=\"width: 32px;\" src=\"\/wp-content\/uploads\/2026\/01\/case-study_web_munson_Artboard-6@2x.webp\">\r\n  <p style=\"flex: 1; color: #fff;\">Clinicians relied on pagers and the vendor\u2019s mobile app for communication\u2014tools that worked in theory, but not always in practice.<\/p>\r\n<\/div>\r\n<div style=\"display: flex; align-items: flex-start; gap: 15px;\">\r\n  <img decoding=\"async\" style=\"width: 32px;\" src=\"\/wp-content\/uploads\/2026\/01\/case-study_web_munson_Artboard-6@2x.webp\">\r\n  <p style=\"flex: 1; color: #fff;\">Although the mobile app technically supported secure paging, its reliability issues led to frequent missed messages and delayed responses, creating risk and frustration for clinicians.<\/p>\r\n<\/div>\r\n<div style=\"display: flex; align-items: flex-start; gap: 15px;\">\r\n  <img decoding=\"async\" style=\"width: 32px;\" src=\"\/wp-content\/uploads\/2026\/01\/case-study_web_munson_Artboard-6@2x.webp\">\r\n  <p style=\"flex: 1; color: #fff;\">Operators, meanwhile, had little visibility into whether messages were received or acted upon.<\/p>\r\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-d5eac1e04b54c81d12d14539003b38a2\">Between the limited visibility, dependence on pagers, and clunky workflows forced by an outdated platform, Munson\u2019s leadership team knew they needed a more modern system that could give operators flexibility and insight while helping clinicians communicate more effectively.<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-perfectserve-streamlined-call-routing-and-messaging\">How PerfectServe Streamlined Call Routing and Messaging<\/h2>\n\n\n\n<p id=\"h-\">After an extensive evaluation process, Munson partnered with PerfectServe to address not just communication weaknesses, but scheduling shortcomings as well. Though the call center was a focal point, the vision PerfectServe outlined, with multichannel communication and integrated provider scheduling across their entire health system, yielded a broader project scope with greater potential for impact.<\/p>\n\n\n\n<p id=\"h-\"><strong>PerfectServe replaced Munson\u2019s on-prem communication system with a multi-solution, cloud-based platform designed for reliability and flexibility.<\/strong> The implementation included:<\/p>\n\n\n\n<p id=\"h-\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ff9e18\" class=\"has-inline-color\">Operator Console<\/mark><\/strong><br>A modern switchboard that gives operators instant access to clinicians, customizable scripts, and quick\u0002action buttons for tasks like clinical codes. One particular area of improvement has been the upload process from Active Directory, which helps ensure clinician data stays current across the system.<\/p>\n\n\n\n<p id=\"h-\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ff9e18\" class=\"has-inline-color\">Clinical Collaboration<\/mark><\/strong><br>Secure mobile and web messaging that lets clinicians reach colleagues directly without routing through the switchboard.<\/p>\n\n\n\n<p id=\"h-\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ff9e18\" class=\"has-inline-color\">Lightning Bolt Scheduling<\/mark><\/strong><br>Integrated provider schedules that ensure all users\u2014from operators to clinicians\u2014can easily tell who\u2019s covering each role.<\/p>\n\n\n\n<p id=\"h-\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ff9e18\" class=\"has-inline-color\">Emergency Alerting<\/mark><\/strong><br>Mass notification capability that allows Munson to page up to 10,000 users at once for weather emergencies and other critical events\u2014and in the same platform where all other critical communications happen.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-56-000-fewer-calls-and-a-more-connected-care-team\">56,000 Fewer Calls\u2014and a More Connected Care Team<\/h3>\n\n\n\n<p id=\"h-\">The impact of Munson Healthcare\u2019s move to PerfectServe was far-reaching. By consolidating communication and scheduling into one platform, Munson achieved results that touched almost every corner of the organization<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-2ca01510f656c30fbfc62beabbd0148a\" style=\"color:#ff9e18\"><strong>Fewer Calls and Smarter Connections<\/strong><\/p>\n\n\n\n<p>The shift to PerfectServe has transformed how calls flow through Munson\u2019s switchboard. Instead of relying on operators for every connection, clinicians can now reach one another directly and securely.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img decoding=\"async\" src=\"https:\/\/www.perfectserve.com\/wp-content\/uploads\/2026\/01\/case-study_web_munson_Artboard-8@2x-300x300.webp\" alt=\"\" class=\"wp-image-33690\"\/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Uptick in secure messaging adoption:<\/strong> In January 2024, 1,895 clinicians used the previous vendor\u2019s mobile application. By September 2025, 2,097 were using PerfectServe\u2019s mobile and web app. Clinicians sent 64,622 secure messages in PerfectServe in July 2025, a 32% increase from the 49,035 sent the prior August. These are clear signs of growth and confidence in the new platform.<\/li>\n\n\n\n<li><strong>Internal calls down 34%:<\/strong> Calls to the switchboard from the internal queue dropped from 12,230 in August 2024 to 8,090 in July 2025.<\/li>\n\n\n\n<li><strong>Operator-initiated pages down almost 30%:<\/strong> Paging activity from the switchboard fell from 3,627 in August 2024 to 2,568 in July 2025, allowing operators to focus more on urgent or complex cases.<\/li>\n\n\n\n<li><strong>Code phones remain for critical alerts:<\/strong> While emergency code phone calls\u2014used for scenarios like STEMI or code blue\u2014still represent a small but important share of traffic, operators can now use quick-action buttons in Operator Console to quickly send predefined alerts to the correct response teams.<\/li>\n<\/ul>\n\n\n\n<p>These trends, combined with the introduction of an IVR phone tree that now handles a large share of routine calls, resulted in a reduction of 56,000 total calls to the call center over 13 months. <strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ff9e18\" class=\"has-inline-color\">Fewer routine calls mean operators can focus on high-stakes situations while clinicians enjoy faster, more reliable communication through secure messaging.<\/mark><\/strong><\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns tiles is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"background-color:#f5f5f5\">\n<h3 style=\"font-size: clamp(30px, 5vw, 60px);\">32%<\/h3>\n\n\n\n<p>increase in messages sent after implementing PerfectServe.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"background-color:#f5f5f5\">\n<h3 style=\"font-size: clamp(30px, 5vw, 60px);\">34%<\/h3>\n\n\n\n<p>drop in internal calls to the switchboard.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"background-color:#f5f5f5\">\n<h3 style=\"font-size: clamp(30px, 5vw, 60px);\">30%<\/h3>\n\n\n\n<p>drop in operator-initiated pages.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group has-padding has-background\" style=\"background-color:#ffefd9\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Fewer Pagers, 50% Reduction in Monthly Costs, and More Reliable Communication<\/h3>\n\n\n\n<p id=\"h-\">Since implementing PerfectServe, Munson has retired about 40% of its hard pagers (600 out of 1,497). The resulting benefits have been twofold:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium is-resized\"><img decoding=\"async\" src=\"https:\/\/www.perfectserve.com\/wp-content\/uploads\/2026\/01\/case-study_web_munson_Artboard-10@2x-300x300.webp\" alt=\"\" class=\"wp-image-33695\" style=\"width:200px\"\/><\/figure>\n<\/div>\n\n\n<div style=\"display: flex; align-items: flex-start; gap: 15px;\">\n  <div style=\"width: clamp(26px, 2.5vw, 32px); height: clamp(26px, 2.5vw, 32px); display: flex; flex-direction: column; justify-content: center; align-items: center; background-color: #ff9e18; border-radius: 50%; margin-top: 4px;\"><p style=\"margin-bottom: 0; color: #fff; font-size: clamp(16px, 2vw, 20px); font-family: 'HelveticaNeueMedium', serif;\">1<\/p><\/div>\n  <p style=\"flex: 1\">First, these pagers come with monthly service and maintenance costs, which end up accounting for most of the lifetime revenue derived by vendors who use them. In this instance, Munson\u2019s average monthly spend for pager fees was about $20,000. <strong style=\"color: #ff9e18;\">After the PerfectServe deployment, that number has been reduced to $10,000\u2014 a significant 50% drop.<\/strong><\/p>\n<\/div>\n<div style=\"display: flex; align-items: flex-start; gap: 15px;\">\n  <div style=\"width: clamp(26px, 2.5vw, 32px); height: clamp(26px, 2.5vw, 32px); display: flex; flex-direction: column; justify-content: center; align-items: center; background-color: #ff9e18; border-radius: 50%; margin-top: 4px;\"><p style=\"margin-bottom: 0; color: #fff; font-size: clamp(16px, 2vw, 20px); font-family: 'HelveticaNeueMedium', serif;\">2<\/p><\/div>\n  <p style=\"flex: 1\">Second, the transition to PerfectServe-enabled secure mobile and web messaging gives clinicians a more modern and reliable way to connect that pagers can\u2019t replicate. Enabling real\u0002time communication has <strong style=\"color: #ff9e18;\">improved both clinician response times and the speed of care coordination.<\/strong><\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-operators-are-working-smarter-not-harder\">Operators Are Working Smarter, Not Harder<\/h3>\n\n\n\n<p id=\"h-\">With fewer calls and advanced scripting at their fingertips, operators can handle complex scenarios with speed and confidence. Quick\u0002action buttons, searchable directories, and pre-built clinical code scripts mean that even new staff who don\u2019t have every department memorized can efficiently manage high-stakes alerts like STEMI or code blue. <\/p>\n\n\n\n<p id=\"h-\">PerfectServe gives operators visibility into message delivery and read receipts, and the platform also indicates when a message has been auto-escalated to another recipient if it hasn\u2019t been actioned within a certain time frame. This prevents operators from having to spend additional time following up or repeating actions, and it gives them peace of mind that important communications are reaching someone who can respond appropriately.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-system-wide-scheduling-drives-clinical-efficiency\">System-Wide Scheduling Drives Clinical Efficiency<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2026\/02\/case-study_web_munson_Artboard-8-copy@2x-300x300.webp\" alt=\"\" class=\"wp-image-27488\" srcset=\"https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2026\/02\/case-study_web_munson_Artboard-8-copy@2x-300x300.webp 300w, https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2026\/02\/case-study_web_munson_Artboard-8-copy@2x-150x150.webp 150w, https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2026\/02\/case-study_web_munson_Artboard-8-copy@2x-768x768.webp 768w, https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2026\/02\/case-study_web_munson_Artboard-8-copy@2x.webp 1001w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/figure>\n<\/div>\n\n\n<p id=\"h-\">Because Lightning Bolt schedules are fully integrated with Operator Console and Clinical Collaboration, operators always know who\u2019s on call and how to reach them. This real-time connection between scheduling and communication reduces errors, prevents delays, and removes potentially dangerous roadblocks from daily care coordination.<\/p>\n\n\n\n<p id=\"h-\">These combined gains translate into a more efficient call center, lower costs, and a better communication experience for every member of the care team. It\u2019s a good indication that retiring outdated technology can quickly unlock measurable, system-wide value.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group has-padding has-background\" style=\"background-color:#ffefd9\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\" id=\"h-a-vendor-that-feels-like-a-proactive-partner\">A Vendor That Feels Like a Proactive Partner<\/h3>\n\n\n\n<p id=\"h-\">Munson was also thoroughly impressed with PerfectServe\u2019s proactive and customer-centric approach. These projects impact and require input from a lot of people, and the details tend to evolve quite a bit from start to finish, so success almost always hinges on close cooperation between the healthcare organization and the vendor. <\/p>\n\n\n\n<p id=\"h-\">That\u2019s exactly what Munson has experienced with PerfectServe, noting in particular that the PerfectServe project team:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Takes time to listen and understand their needs<\/li>\n\n\n\n<li>Translates those needs into creative solutions<\/li>\n\n\n\n<li>Hosts productive project check-ins on a regular basis<\/li>\n\n\n\n<li>Asks for feedback and follows through with actionable changes to improve workflows<\/li>\n\n\n\n<li>Presents proactive solutions and enhancements that they may not even be asking for<\/li>\n<\/ul>\n\n\n\n<p>This kind of close partnership can be the difference between a big deployment whose impact diminishes over time and a game-changing upgrade that permanently alters the way care is coordinated.<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-replacing-a-legacy-vendor-to-build-a-more-connected-care-team\">Replacing a Legacy Vendor to Build a More Connected Care Team<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2026\/02\/case-study_web_munson_Artboard-10-copy@2x-300x300.webp\" alt=\"\" class=\"wp-image-27489\" srcset=\"https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2026\/02\/case-study_web_munson_Artboard-10-copy@2x-300x300.webp 300w, https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2026\/02\/case-study_web_munson_Artboard-10-copy@2x-150x150.webp 150w, https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2026\/02\/case-study_web_munson_Artboard-10-copy@2x-768x768.webp 768w, https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2026\/02\/case-study_web_munson_Artboard-10-copy@2x.webp 1001w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/figure>\n<\/div>\n\n\n<p id=\"h-\">Munson Healthcare\u2019s journey underscores a simple truth: Retiring outdated technology is a worthy goal if it\u2019s no longer meeting your needs, but it\u2019s also only half the battle. Long-term success with this kind of project required a partner who:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Had the right scheduling technology with Lightning Bolt<\/li>\n\n\n\n<li>Gave them a chance to consolidate important scheduling and communication workflows with one vendor<\/li>\n\n\n\n<li>Had the right mix of clinical experience and proactive customer support to help them execute a transformative upgrade with tangible results<\/li>\n<\/ul>\n\n\n\n<p>With PerfectServe, Munson replaced a legacy vendor while building a foundation for faster communication, lower costs, and a more connected care team.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group has-padding has-background\" style=\"background-color:#f5f5f5\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\" id=\"h-exploring-new-ways-to-scale-with-perfectserve\">Exploring New Ways to Scale with PerfectServe<\/h3>\n\n\n\n<p id=\"h-\">With the core switchboard already seeing strong results, Munson is exploring other ways to leverage the PerfectServe platform, including expanded scripting features that could further streamline critical communication. <\/p>\n\n\n\n<p id=\"h-\">Whatever the future holds, working with PerfectServe\u2019s more scalable technology has given Munson the flexibility to add functionality on its own terms and as needs arise.<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/visit.perfectserve.com\/Munson_Healthcare_Retire_Pagers\" target=\"_blank\" rel=\"noreferrer noopener\">Download PDF<\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"featured_media":27464,"template":"","meta":{"_acf_changed":true,"footnotes":""},"case-study-category":[49],"class_list":["post-27463","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","case-study-category-hospitals-and-health-systems"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How To Cut Call Volume By Integrating Physician Schedules - Lightning Bolt Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lightning-bolt.com\/case-study\/hospital-pager-replacement\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How To Cut Call Volume By Integrating Physician Schedules - Lightning Bolt Solutions\" \/>\n<meta property=\"og:description\" content=\"Executive Summary Improved Efficiency with Lower Costs 50%savings The changes improved reliability, visibility, and communication efficiency for operators, clinicians, and patients alike, and Munson\u2019s monthly costs related to pagers dropped by 50%. A System Stuck in the Pager Era Munson\u2019s call center was built on a legacy vendor\u2019s on-prem technology that was no longer a...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.lightning-bolt.com\/case-study\/hospital-pager-replacement\/\" \/>\n<meta property=\"og:site_name\" content=\"Lightning Bolt Solutions\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-13T16:33:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2026\/01\/munson-healthcare-building.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"703\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.lightning-bolt.com\/case-study\/hospital-pager-replacement\/\",\"url\":\"https:\/\/www.lightning-bolt.com\/case-study\/hospital-pager-replacement\/\",\"name\":\"How To Cut Call Volume By Integrating Physician Schedules - Lightning Bolt Solutions\",\"isPartOf\":{\"@id\":\"https:\/\/www.lightning-bolt.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.lightning-bolt.com\/case-study\/hospital-pager-replacement\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.lightning-bolt.com\/case-study\/hospital-pager-replacement\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2026\/01\/munson-healthcare-building.jpg\",\"datePublished\":\"2026-02-13T16:32:16+00:00\",\"dateModified\":\"2026-02-13T16:33:07+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.lightning-bolt.com\/case-study\/hospital-pager-replacement\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.lightning-bolt.com\/case-study\/hospital-pager-replacement\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.lightning-bolt.com\/case-study\/hospital-pager-replacement\/#primaryimage\",\"url\":\"https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2026\/01\/munson-healthcare-building.jpg\",\"contentUrl\":\"https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2026\/01\/munson-healthcare-building.jpg\",\"width\":1200,\"height\":703},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.lightning-bolt.com\/case-study\/hospital-pager-replacement\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.lightning-bolt.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How To Cut Call Volume By Integrating Physician Schedules\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.lightning-bolt.com\/#website\",\"url\":\"https:\/\/www.lightning-bolt.com\/\",\"name\":\"Lightning Bolt Solutions\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.lightning-bolt.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How To Cut Call Volume By Integrating Physician Schedules - Lightning Bolt Solutions","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.lightning-bolt.com\/case-study\/hospital-pager-replacement\/","og_locale":"en_US","og_type":"article","og_title":"How To Cut Call Volume By Integrating Physician Schedules - Lightning Bolt Solutions","og_description":"Executive Summary Improved Efficiency with Lower Costs 50%savings The changes improved reliability, visibility, and communication efficiency for operators, clinicians, and patients alike, and Munson\u2019s monthly costs related to pagers dropped by 50%. 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