{"id":26401,"date":"2024-08-16T11:45:52","date_gmt":"2024-08-16T16:45:52","guid":{"rendered":"https:\/\/www.perfectserve.com\/?post_type=integrations&p=26401"},"modified":"2024-10-18T13:43:04","modified_gmt":"2024-10-18T18:43:04","slug":"epic-on-call-finder","status":"publish","type":"integrations","link":"https:\/\/www.lightning-bolt.com\/integrations\/epic-on-call-finder\/","title":{"rendered":"Epic On Call Finder"},"content":{"rendered":"\n
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Overview<\/h2>\n\n\n\n

PerfectServe\u2019s integration with Epic On Call Finder leverages Lightning Bolt\u2019s scheduling data to enhance on-call management within Epic. This integration allows schedule data for on-call assignments in Lightning Bolt to populate directly into the Epic On Call Finder module, streamlining access to accurate on-call information and facilitating efficient communication and coordination.<\/p>\n\n\n\n

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Practical Benefits<\/h2>\n\n\n\n

Reduction of Duplicate Work:<\/strong> Eliminates the need to manually update on-call schedules in both systems, saving time and reducing administrative burden.<\/p>\n\n\n\n

Enhanced Workflow Efficiency:<\/strong> Allows providers and operators to quickly find on-call providers within Epic, improving response times and operational efficiency.<\/p>\n\n\n\n

Reduction of Human Error:<\/strong> Automated data transfer minimizes the risk of errors associated with manual updates, ensuring accurate on-call information.<\/p>\n\n\n\n

Secure Messaging Integration:<\/strong> Enables easy and secure messaging directly from the Epic On Call Finder module, enhancing communication capabilities.<\/p>\n\n\n\n

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Additional Notes<\/h2>\n\n\n\n

Placeholders:<\/strong> This integration allows the use of unnamed records for specific call shifts, ensuring clear contact information is provided regardless of who\u2019s on call.<\/p>\n\n\n\n

Slot Notes and Assignment Information:<\/strong> It also enables the inclusion of additional details from Lightning Bolt assignments, which is useful for admins and allows them to provide further context for each shift.<\/p>\n\n\n\n

Emergency Updates:<\/strong> Slot notes can be quickly updated in Lightning Bolt to reflect changes, such as new contact methods for on-call providers, which will be reflected in Epic On Call Finder within minutes.<\/p>\n\n\n\n

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Integration Protocols<\/h2>\n\n\n\n

1. File-Based Integration:<\/strong> This integration uses a file-based method where a .csv file is generated and transferred to an SFTP location on a recurring basis (typically every five or ten minutes) for automatic import into Epic.<\/p>\n\n\n\n

2. Personnel Mapping:<\/strong> Requires a unique ID for each provider in Lightning Bolt, which must match the corresponding provider account in Epic. This ID can be added to the \u2018UniqueID\u2019 or \u2018Custom1-4\u2019 fields in Lightning Bolt.<\/p>\n\n\n\n

3. Assignment Mapping:<\/strong> Involves setting various fields for each Lightning Bolt assignment:<\/p>\n\n\n\n