{"id":21771,"date":"2024-10-02T09:49:38","date_gmt":"2024-10-02T14:49:38","guid":{"rendered":"https:\/\/www.lightning-bolt.com\/?post_type=downloads&#038;p=21771"},"modified":"2025-02-03T14:39:18","modified_gmt":"2025-02-03T20:39:18","slug":"perfectserve-integrations-catalog","status":"publish","type":"downloads","link":"https:\/\/www.lightning-bolt.com\/download\/perfectserve-integrations-catalog\/","title":{"rendered":"PerfectServe Integrations Catalog"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"951\" height=\"771\" src=\"https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2024\/10\/lb-site_integrations-catalog_thumbnailFeatured-Doc_475x385@2x@2x.webp\" alt=\"\" class=\"wp-image-26910\" srcset=\"https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2024\/10\/lb-site_integrations-catalog_thumbnailFeatured-Doc_475x385@2x@2x.webp 951w, https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2024\/10\/lb-site_integrations-catalog_thumbnailFeatured-Doc_475x385@2x@2x-300x243.webp 300w, https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2024\/10\/lb-site_integrations-catalog_thumbnailFeatured-Doc_475x385@2x@2x-768x623.webp 768w\" sizes=\"auto, (max-width: 951px) 100vw, 951px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>Integrations across healthcare technologies are essential for enabling more intelligent, streamlined workflows that positively impact patient care delivery. Integrating your schedules with your EHR, payroll and other important systems enable you to create one single source of truth across your organization. Integrations elevate the utility of the applications you use while maximizing your return on investment.<\/p>\n\n\n\n<p>This catalog overviews PerfectServe&#8217;s Lightning Bolt Scheduling integration library, showcasing more than a dozen integrations with defined purposes, benefits, and requirements for each. <\/p>\n\n\n\n<p>Each catalog entry details the:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Overview of the integration and its capabilities<\/li>\n\n\n\n<li>Practical benefits of the integration and how it improves care team workflows<\/li>\n\n\n\n<li>Integration protocols for a more complete look at technical requirements<\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/visit.perfectserve.com\/SCH_Integrations_Catalog\" target=\"_blank\" rel=\"noreferrer noopener\">Download Integrations Catalog<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group full-width has-background\" style=\"background-color:#f5f5f5\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:70px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\t<section class=\"accordion\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"single\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\r\n\t\t\t\t\t<h5 class=\"description-title\" itemprop=\"name\">AnesthesiaGo <span><img decoding=\"async\" class=\"plus\" src=\"\/wp-content\/uploads\/2022\/10\/plus.webp\" alt=\"\"><img decoding=\"async\" class=\"minus\" src=\"\/wp-content\/uploads\/2022\/10\/minus.webp\" alt=\"\"><\/span><\/h5>\r\n\t\t\t\t\t<div class=\"description\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\r\n                        <div itemprop=\"text\">\r\n                            <h5 id=\"heading-0\" class=\"wp-block-heading\">Overview<\/h5>\n<p>PerfectServe\u2019s integration with AnesthesiaGo leverages Lightning Bolt\u2019s scheduling data to enhance daily OR case schedule management. This integration allows data for anesthesiologists scheduled in Lightning Bolt to be used when creating daily case schedules in AnesthesiaGo.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-1\" class=\"wp-block-heading\">Practical Benefits<\/h5>\n<p><strong>Reduction of Duplicate Work:<\/strong><br \/>\nEliminates the need to manually enter working providers in both systems, saving time and reducing administrative burden.<\/p>\n<p><strong>Enhanced Workflow Efficiency:<\/strong><br \/>\nAllows AnesthesiaGo to pull directly from the scheduling source of truth to ensure that the case schedule is built based on the correct providers and the correct shift times.<\/p>\n<p><strong>Reduction of Human Error:<\/strong><br \/>\nAutomated data transfer minimizes the risk of errors associated with manual updates, ensuring accurate on-call information.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-2\" class=\"wp-block-heading\">Integration Protocols<\/h5>\n<p><strong>1. Integration Protocols:<\/strong><br \/>\nThis integration uses Lightning Bolt\u2019s API to push the scheduled provider information directly to AnesthesiaGo. This information, in turn, is used when AnesthesiaGo creates daily case schedules.<\/p>\n<p><strong>2. Personnel Mapping:<\/strong><br \/>\nAnesthesiaGo leverages the employee ID from Lightning Bolt to crosswalk personnel between the two systems.<\/p>\n<p><strong>3. Assignment Mapping:<\/strong><br \/>\nAnesthesiaGo leverages the assignment ID from Lightning Bolt to crosswalk the assignments appropriately and assign the correct working hours. This allows administrators to determine which assignments should pass through to AnesthesiaGo and which should not.<\/p>\n                        <\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"single\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\r\n\t\t\t\t\t<h5 class=\"description-title\" itemprop=\"name\">Demographic Importing <span><img decoding=\"async\" class=\"plus\" src=\"\/wp-content\/uploads\/2022\/10\/plus.webp\" alt=\"\"><img decoding=\"async\" class=\"minus\" src=\"\/wp-content\/uploads\/2022\/10\/minus.webp\" alt=\"\"><\/span><\/h5>\r\n\t\t\t\t\t<div class=\"description\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\r\n                        <div itemprop=\"text\">\r\n                            <h5 id=\"heading-0\" class=\"wp-block-heading\">Overview<\/h5>\n<p>PerfectServe offers integrations with several partners to import demographic information into Lightning Bolt. This integration allows users to be consistently updated across several systems, ensuring that contact information and relevant unique identifiers are updated in Lightning Bolt when updated in the demographic source of truth.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-1\" class=\"wp-block-heading\">Practical Benefits<\/h5>\n<p><strong>Reduction of Duplicate Work:<\/strong>\u00a0Eliminates the need to manually update demographic records for personnel across multiple systems, saving time and reducing administrative burden.<\/p>\n<p><strong>Reduction of Human Error:<\/strong>\u00a0Automated data transfer minimizes the risk of errors associated with manual updates, ensuring accurate provider contact information.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-2\" class=\"wp-block-heading\">Additional Notes<\/h5>\n<p><strong>Data Management:<\/strong>\u00a0The demographic file can be used to update one or several different demographic fields in the Lightning Bolt system, including unique identifiers, email addresses, cell phone numbers, pager numbers, etc.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-3\" class=\"wp-block-heading\">Integration Protocols<\/h5>\n<p><strong>1. File-Based Integration:<\/strong>\u00a0This integration uses a file-based method where a .csv file is generated and transferred to an SFTP location on a recurring basis (typically once per day) for automatic import into Lightning Bolt.<\/p>\n<p><strong>2. Personnel Matching:<\/strong>\u00a0Requires a unique ID for each provider in Lightning Bolt, which must match the corresponding provider account in the demographic information source of truth. This ID can be added to the \u2018UniqueID\u2019 or \u2018Custom1-4\u2019 fields in Lightning Bolt and will be used as a key in the demographic file.<\/p>\n<p><strong>3. Automated Data Transfer:<\/strong>\u00a0A file will be sent daily to the SFTP. Lightning Bolt will ingest only matching provider records.<\/p>\n                        <\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"single\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\r\n\t\t\t\t\t<h5 class=\"description-title\" itemprop=\"name\">Enterprise Data Warehouse <span><img decoding=\"async\" class=\"plus\" src=\"\/wp-content\/uploads\/2022\/10\/plus.webp\" alt=\"\"><img decoding=\"async\" class=\"minus\" src=\"\/wp-content\/uploads\/2022\/10\/minus.webp\" alt=\"\"><\/span><\/h5>\r\n\t\t\t\t\t<div class=\"description\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\r\n                        <div itemprop=\"text\">\r\n                            <h5 id=\"heading-0\" class=\"wp-block-heading\">Overview<\/h5>\n<p>Lightning Bolt enables seamless access to your system\u2019s backend data by securely transferring a comprehensive set of files to a designated location. These files can be retrieved by your IT team and integrated into your Enterprise Data Warehouse, offering robust support for reporting and analytics.<\/p>\n<p>With this data, users can leverage BI tools or integrate seamlessly with other applications. Delivered in a consolidated .zip file, the dataset encompasses a wide range of data types, ensuring flexibility and utility across multiple use cases.<\/p>\n<ul class=\"wp-block-list\">\n<li>Schedules<\/li>\n<li>Requests<\/li>\n<li>Assignments<\/li>\n<li>Personnel<\/li>\n<li>Change Logs<\/li>\n<li>View Settings<\/li>\n<\/ul>\n<h5 id=\"heading-1\" class=\"wp-block-heading\">Practical Benefits<\/h5>\n<p><strong>Access to Data:<\/strong><br \/>\nOnce your team retrieves and stores the files, the data is readily available for use anytime\u2014even offline. Leverage this data to create detailed reports, maintain a backup for scheduled data during internet outages, or seamlessly feed accurate provider schedules into other systems.<\/p>\n<p>Here\u2019s a few tools that our customers use the Data Warehousing files with:<\/p>\n<ul class=\"wp-block-list\">\n<li>Microsoft Power BI<\/li>\n<li>Tableau<\/li>\n<li>Quinsite<\/li>\n<\/ul>\n<h5 id=\"heading-2\" class=\"wp-block-heading\">Integration Protocols<\/h5>\n<p><strong>1 SFTPs (Secure File Transfer Protocol):\u00a0<\/strong>These are typically used to store files in a secure location so they can be picked up by your IT teams.<\/p>\n<p><strong>2 Recurrence Patterns:\u00a0<\/strong>These are set so the files can be delivered each day on a consistent basis. This allows your IT team to set up an automated job to access the SFTP, pick up the files, extract them, and load them into your data warehouse.<\/p>\n<h5 id=\"heading-3\" class=\"wp-block-heading\">Additional Notes<\/h5>\n<p>While we recommend using an SFTP bucket hosted by your team, Lightning Bolt can provide hosting if needed. If your team lacks access to an SFTP, just tell your consultant and we\u2019ll ensure hosting is arranged on our end to meet your needs.<\/p>\n                        <\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"single\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\r\n\t\t\t\t\t<h5 class=\"description-title\" itemprop=\"name\">Epic On Call Finder <span><img decoding=\"async\" class=\"plus\" src=\"\/wp-content\/uploads\/2022\/10\/plus.webp\" alt=\"\"><img decoding=\"async\" class=\"minus\" src=\"\/wp-content\/uploads\/2022\/10\/minus.webp\" alt=\"\"><\/span><\/h5>\r\n\t\t\t\t\t<div class=\"description\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\r\n                        <div itemprop=\"text\">\r\n                            <h5 id=\"heading-0\" class=\"wp-block-heading\">Overview<\/h5>\n<p>PerfectServe\u2019s integration with Epic On Call Finder leverages Lightning Bolt\u2019s scheduling data to enhance on-call management within Epic. This integration allows schedule data for on-call assignments in Lightning Bolt to populate directly into the Epic On Call Finder module, streamlining access to accurate on-call information and facilitating efficient communication and coordination.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-1\" class=\"wp-block-heading\">Practical Benefits<\/h5>\n<p><strong>Reduction of Duplicate Work:<\/strong>\u00a0Eliminates the need to manually update on-call schedules in both systems, saving time and reducing administrative burden.<\/p>\n<p><strong>Enhanced Workflow Efficiency:<\/strong>\u00a0Allows providers and operators to quickly find on-call providers within Epic, improving response times and operational efficiency.<\/p>\n<p><strong>Reduction of Human Error:<\/strong>\u00a0Automated data transfer minimizes the risk of errors associated with manual updates, ensuring accurate on-call information.<\/p>\n<p><strong>Secure Messaging Integration:<\/strong>\u00a0Enables easy and secure messaging directly from the Epic On Call Finder module, enhancing communication capabilities.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-2\" class=\"wp-block-heading\">Additional Notes<\/h5>\n<p><strong>Placeholders:<\/strong>\u00a0This integration allows the use of unnamed records for specific call shifts, ensuring clear contact information is provided regardless of who\u2019s on call.<\/p>\n<p><strong>Slot Notes and Assignment Information:<\/strong>\u00a0It also enables the inclusion of additional details from Lightning Bolt assignments, which is useful for admins and allows them to provide further context for each shift.<\/p>\n<p><strong>Emergency Updates:<\/strong>\u00a0Slot notes can be quickly updated in Lightning Bolt to reflect changes, such as new contact methods for on-call providers, which will be reflected in Epic On Call Finder within minutes.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-3\" class=\"wp-block-heading\">Integration Protocols<\/h5>\n<p><strong>1. File-Based Integration:<\/strong>\u00a0This integration uses a file-based method where a .csv file is generated and transferred to an SFTP location on a recurring basis (typically every five or ten minutes) for automatic import into Epic.<\/p>\n<p><strong>2. Personnel Mapping:<\/strong>\u00a0Requires a unique ID for each provider in Lightning Bolt, which must match the corresponding provider account in Epic. This ID can be added to the \u2018UniqueID\u2019 or \u2018Custom1-4\u2019 fields in Lightning Bolt.<\/p>\n<p><strong>3. Assignment Mapping:<\/strong>\u00a0Involves setting various fields for each Lightning Bolt assignment:<\/p>\n<ul class=\"wp-block-list\">\n<li>Epic Team ID: Links the assignment to a specific facility in Epic.<\/li>\n<li>Team Name: An optional field for easier mapping searches.<\/li>\n<li>Role: Assigns an Epic \u201cRole\u201d to each shift, customized for each Epic customer.<\/li>\n<li>Note Prefix: Allows fixed text to be entered into the Notes section of the Epic On Call Finder record.<\/li>\n<li>Team Comment: Displays as a banner across the top of the team\u2019s page in Epic On Call Finder.<\/li>\n<li>Call Order: Denotes the order in which on-call providers should be contacted.<\/li>\n<\/ul>\n<p><strong>4. Data Management:<\/strong>\u00a0Determines the amount of past and future data included in the file to prevent it from becoming too large, focusing on the most relevant data.<\/p>\n<p><strong>5. Automated Data Transfer:<\/strong>\u00a0When a provider is scheduled on a mapped assignment, the data is included in the .csv file and transferred to the SFTP for import into Epic.<\/p>\n                        <\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"single\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\r\n\t\t\t\t\t<h5 class=\"description-title\" itemprop=\"name\">Epic OpTime <span><img decoding=\"async\" class=\"plus\" src=\"\/wp-content\/uploads\/2022\/10\/plus.webp\" alt=\"\"><img decoding=\"async\" class=\"minus\" src=\"\/wp-content\/uploads\/2022\/10\/minus.webp\" alt=\"\"><\/span><\/h5>\r\n\t\t\t\t\t<div class=\"description\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\r\n                        <div itemprop=\"text\">\r\n                            <h5 id=\"heading-0\" class=\"wp-block-heading\">Overview<\/h5>\n<p>PerfectServe\u2019s integration with Epic OpTime leverages Lightning Bolt\u2019s provider scheduling data to enhance OR management. By pulling Lightning Bolt schedule data into the OpTime snapboard, OR managers can easily see which providers are scheduled to work, streamlining the creation of daily OR schedules and ensuring accurate and efficient staffing.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-1\" class=\"wp-block-heading\">Practical Benefits<\/h5>\n<p><strong>Unified Schedule Management<\/strong>: Eliminates the need to manage two separate systems to determine provider availability, saving time and reducing administrative burden.<\/p>\n<p><strong>Efficient Scheduling Workflows<\/strong>:<strong>\u00a0<\/strong>Simplifies the scheduling process by providing a consolidated view of provider availability directly within the OpTime module.<\/p>\n<p><strong>Error Prevention<\/strong>:<strong>\u00a0<\/strong>Prevents the scheduling of providers for surgeries when they\u2019re not available, enhancing operational efficiency and patient care.<\/p>\n<p><strong>Optimized Resource Utilization<\/strong>: Ensures that OR resources are allocated efficiently, minimizing downtime and improving overall productivity. PerfectServe can also document back to the record.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-2\" class=\"wp-block-heading\">Integration Protocols<\/h5>\n<p><strong>1. Data Mapping:<\/strong>\u00a0Personnel and assignment mappings are utilized to determine which data points need to be sent to OpTime. Personnel mapping involves adding the Epic SER .1 ID to a user\u2019s personnel profile in Lightning Bolt via the \u2018UniqueID\u2019 or any of the \u2018Custom1-4\u2019 fields.<\/p>\n<p><strong>2. File-Based Integration:<\/strong>\u00a0The integration operates through a file-based method where a .csv file is generated and transferred to an SFTP site for customers to download and import into Epic. This process can be automated by the customer\u2019s IT team.<\/p>\n<p><strong>3. Assignment Mapping:<\/strong>\u00a0Assignment mapping includes setting fields such as:<\/p>\n<ul class=\"wp-block-list\">\n<li>Import Group: Links the assignment in Lightning Bolt to a facility in Epic.<\/li>\n<li>Resource Type: The Epic Resource Type ID corresponding to the assignment (e.g., CRNA Resource Type ID for CRNA shifts).<\/li>\n<li>Role: An optional field that ties to an Epic \u201cRole,\u201d customized for each Epic customer.<\/li>\n<li>Timezone: An optional field for translating start\/stop times if OR facilities span multiple timezones.<\/li>\n<\/ul>\n<p><strong>4. Automated Data Transfer:<\/strong>\u00a0Once providers are scheduled for mapped shifts, the records are pulled into a .csv file and transferred on a recurring basis to the customer, ensuring up-to-date schedule information in OpTime.<\/p>\n                        <\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"single\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\r\n\t\t\t\t\t<h5 class=\"description-title\" itemprop=\"name\">Kronos Workforce Central Payroll <span><img decoding=\"async\" class=\"plus\" src=\"\/wp-content\/uploads\/2022\/10\/plus.webp\" alt=\"\"><img decoding=\"async\" class=\"minus\" src=\"\/wp-content\/uploads\/2022\/10\/minus.webp\" alt=\"\"><\/span><\/h5>\r\n\t\t\t\t\t<div class=\"description\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\r\n                        <div itemprop=\"text\">\r\n                            <h5 id=\"heading-0\" class=\"wp-block-heading\">Overview<\/h5>\n<p>This integration leverages Lightning Bolt as the scheduling source of truth and transmits any mapped provider\/assignment combinations to Kronos to be used in payroll processing.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-1\" class=\"wp-block-heading\">Practical Benefits<\/h5>\n<p><strong>Reduction of Duplicate Work:<\/strong>\u00a0This integration eliminates the need to manually transcribe Lightning Bolt scheduling data into the Workforce Central payroll platform.<\/p>\n<p><strong>Reduction of Human Error:<\/strong>\u00a0Automating the process of inputting working times reduces the likelihood of mistakes, ensuring providers\u2019 payroll is accurately reflected.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-2\" class=\"wp-block-heading\">Additional Notes<\/h5>\n<p><strong>Publishing Schedules:<\/strong>\u00a0In order for the data to transmit to Kronos properly, Lightning Bolt schedules must be set up with start and end dates that are identical to the pay period for each group that is integrated.<\/p>\n<p><strong>Kronos Resourcing:<\/strong>\u00a0A Kronos representative will need to set up the ETL process, validate the data is mapping appropriately to a Workforce Central test environment, help complete the User Acceptance Testing, and ensure the job is set up to push to production environment at go-live.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-3\" class=\"wp-block-heading\">Integration Protocols<\/h5>\n<p><strong>1. File Transfer via SFTP:<\/strong>\u00a0Files are generated every day throughout the pay period and are shipped to an SFTP site where a job is typically set up to automate the Extract, Transform, and Load (ETL) process to ingest the data into the Kronos system.<\/p>\n<p><strong>2. User Identification:<\/strong>\u00a0The integration uses a unique value that exists in Kronos assigned to each user\u2019s Lightning Bolt personnel file to crosswalk the correct user.<\/p>\n<p><strong>3. Personnel and Assignment Mapping Matrix:<\/strong>\u00a0Assignments are mapped based on a matrix that indicates which personnel types and which assignment types should be included in the file. For instance, if we have a matrix that includes a Non-Exempt personnel type and the Call assignment type, any Non-Exempt provider who works a Call assignment type will be included in the file. However, if an Exempt provider is working a Call shift, they will not be included in the file.<\/p>\n<p><strong>4. Department IDs:<\/strong>\u00a0Each shift in Lightning Bolt is scheduled in a particular department. The Kronos Department IDs are included at the Lightning Bolt department level to indicate in the file where the assignment was scheduled in Lightning Bolt. This helps identify which cost center is responsible for paying out that shift.<\/p>\n<p><strong>5. Personnel Home\/Away COIDs:<\/strong>\u00a0Entering the home and away COIDs for a user allows the file to determine if the pay code associated with the worked assignments for each provider should be paid at their home cost center or a separate cost center.<\/p>\n                        <\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"single\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\r\n\t\t\t\t\t<h5 class=\"description-title\" itemprop=\"name\">Kronos Workforce Dimensions Payroll <span><img decoding=\"async\" class=\"plus\" src=\"\/wp-content\/uploads\/2022\/10\/plus.webp\" alt=\"\"><img decoding=\"async\" class=\"minus\" src=\"\/wp-content\/uploads\/2022\/10\/minus.webp\" alt=\"\"><\/span><\/h5>\r\n\t\t\t\t\t<div class=\"description\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\r\n                        <div itemprop=\"text\">\r\n                            <h5 id=\"heading-0\" class=\"wp-block-heading\">Overview<\/h5>\n<p>This integration leverages Lightning Bolt as the scheduling source of truth and transmits any mapped data to Kronos to be used in payroll processing.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-1\" class=\"wp-block-heading\">Practical Benefits<\/h5>\n<p><strong>Reduction of Duplicate Work:<\/strong>\u00a0The integration eliminates the need to manually transcribe Lightning Bolt scheduling data into the Workforce Dimensions payroll platform.<\/p>\n<p><strong>Reduction of Human Error:<\/strong>\u00a0Automating the process of inputting working times reduces the likelihood of mistakes, ensuring providers\u2019 payroll is accurately reflected.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-2\" class=\"wp-block-heading\">Additional Notes<\/h5>\n<p><strong>File Recurrence:<\/strong>\u00a0Kronos Workforce Dimensions integration files run daily and cohere to a recurrence that is set up at the integration level. This is typically set up to recur on a bi-weekly basis to correspond with pay periods. On the first day of the pay period, Lightning Bolt will include all of the data for all mapped shifts throughout the pay period. Each file beyond the first file will include only the changes that have been made for that pay period since the last file was run.<\/p>\n<p><strong>Kronos Resourcing:<\/strong>\u00a0A Kronos representative will need to set up the ETL process, validate the data is mapping appropriately to a Workforce Dimensions test environment, help complete the User Acceptance Testing, and ensure the job is set up to push to production environment at go-live.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-3\" class=\"wp-block-heading\">Integrations Protocols<\/h5>\n<p><strong>1. File Transfer via SFTP:<\/strong>\u00a0Files are generated every day throughout the pay period and are shipped to an SFTP site where a job is typically set up to automate the Extract, Transform, and Load (ETL) process to ingest the data into the Kronos system.<\/p>\n<p><strong>2. User Identification:<\/strong>\u00a0The integration uses a unique value that exists in Kronos assigned to each user\u2019s Lightning Bolt personnel file to crosswalk the correct user.<\/p>\n<p><strong>3. Assignment Mapping:<\/strong>\u00a0Assignments are mapped from Lightning Bolt based on the following properties:<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>Work Rule Transfer:<\/strong>\u00a0Optional field that indicates if there\u2019s a work rule that needs to be associated with the shift.<\/li>\n<li><strong>Pay Code Edit:<\/strong>\u00a0Optional field that indicates if the assignment needs to be reflected with a special pay code edit for any out of office time.<\/li>\n<li><strong>Segment Type:<\/strong>\u00a0Required field that indicates what type of shift is being worked. The options are Required, Transfer, or Break.<\/li>\n<li><strong>Open Shift:<\/strong>\u00a0Optional checkbox that indicates to create an Open Shift in Kronos if a provider\u2019s incoming data from the integration overwrites a previously existing shift in Kronos.<\/li>\n<li><strong>Business Structure:<\/strong>\u00a0Optional job transfer applied to the scheduled shift segment or pay code edit.<\/li>\n<li><strong>Cost Center Transfer<\/strong>: Optional cost center transfer applied to the scheduled shift segment or pay code edit.<\/li>\n<li><strong>Labor Categories:<\/strong>\u00a0Optional list of Labor Category Entries separated by predefined delimiter. The delimiter is \u201c|\u201d by default, but it can be configured.<\/li>\n<li><strong>Comment:<\/strong>\u00a0Required comment to attach to the shift segment or pay code edit. Must match a valid comment in UKG Dimensions.<\/li>\n<\/ul>\n                        <\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"single\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\r\n\t\t\t\t\t<h5 class=\"description-title\" itemprop=\"name\">Lightning Bolt API <span><img decoding=\"async\" class=\"plus\" src=\"\/wp-content\/uploads\/2022\/10\/plus.webp\" alt=\"\"><img decoding=\"async\" class=\"minus\" src=\"\/wp-content\/uploads\/2022\/10\/minus.webp\" alt=\"\"><\/span><\/h5>\r\n\t\t\t\t\t<div class=\"description\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\r\n                        <div itemprop=\"text\">\r\n                            <h5 id=\"heading-0\" class=\"wp-block-heading\">Overview<\/h5>\n<p>The Lightning Bolt API allows users to pull their system data and store it or use it for integrating with other applications.<\/p>\n<p>The API provides access to a variety of data types:<\/p>\n<ul class=\"wp-block-list\">\n<li>Schedules<\/li>\n<li>Requests<\/li>\n<li>Assignments<\/li>\n<li>Personnel<\/li>\n<li>Tallies<\/li>\n<\/ul>\n<p>Contact your Lightning Bolt consultant to request access to the API, and we\u2019ll assist you with setting up credentials. Along with your credentials, you\u2019ll receive our comprehensive API documentation, which provides step-bystep instructions for obtaining an access token and crafting queries to access the data that matters most to you.<\/p>\n<h5 id=\"heading-1\" class=\"wp-block-heading\">Practical Benefits<\/h5>\n<p><strong>Access to Your Data on Your Time:\u00a0<\/strong>One of the standout features of the API is its fully self-service design, allowing your team to access the data you need at any time. This data can be stored in your Enterprise Data Warehouse, integrated into other systems that depend on accurate provider schedules, or even used to develop your own custom applications.<\/p>\n<h5 id=\"heading-2\" class=\"wp-block-heading\">Additional Notes<\/h5>\n<p>Tokens last for one hour and any queries after that hour would require use of the refresh token or for the user to be reauthenticated.<\/p>\n<h5 id=\"heading-3\" class=\"wp-block-heading\">Integration Protocols<\/h5>\n<p><strong>Client Credentials:\u00a0<\/strong>Client credentials are required to gain access to the API. Once authenticated, you can pull against any of our endpoints to grab the data you need.<\/p>\n                        <\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"single\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\r\n\t\t\t\t\t<h5 class=\"description-title\" itemprop=\"name\">New Innovations Duty Hours <span><img decoding=\"async\" class=\"plus\" src=\"\/wp-content\/uploads\/2022\/10\/plus.webp\" alt=\"\"><img decoding=\"async\" class=\"minus\" src=\"\/wp-content\/uploads\/2022\/10\/minus.webp\" alt=\"\"><\/span><\/h5>\r\n\t\t\t\t\t<div class=\"description\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\r\n                        <div itemprop=\"text\">\r\n                            <h5 id=\"heading-0\" class=\"wp-block-heading\">Overview<\/h5>\n<p>PerfectServe\u2019s integration with New Innovations leverages Lightning Bolt\u2019s scheduling data to populate duty hours for residents within New Innovations. This integration allows schedule data for mapped assignments in Lightning Bolt to populate directly into the Duty Hours module, streamlining access to accurate shift information to promote more efficient operations.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-1\" class=\"wp-block-heading\">Practical Benefits<\/h5>\n<p><strong>Reduction of Duplicate Work:<\/strong>\u00a0Eliminates the need to manually update duty hours schedules in both systems, saving time and reducing administrative burden.<\/p>\n<p><strong>Enhanced Workflow Efficiency:<\/strong>\u00a0Allows providers and operators to quickly find working providers within New Innovations, improving operational efficiency.<\/p>\n<p><strong>Reduction of Human Error:<\/strong>\u00a0Automated data transfer minimizes the risk of errors associated with manual updates, ensuring accurate scheduling information.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-2\" class=\"wp-block-heading\">Additional Notes<\/h5>\n<p><strong>Data Management:<\/strong>\u00a0The first file that is sent to New Innovations will contain all published schedule records. From that point, each new daily file will contain only the records for the mapped assignments that have changed from the previous file generation.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-3\" class=\"wp-block-heading\">Integration Protocols<\/h5>\n<p><strong>1. File-Based Integration:<\/strong>\u00a0This integration uses a file-based method where a .csv file is generated and transferred to an SFTP location on a recurring basis (typically once per day) for automatic import into New Innovations.<\/p>\n<p><strong>2. Personnel Mapping:<\/strong>\u00a0Requires a unique ID for each provider in Lightning Bolt, which must match the corresponding provider account in New Innovations. This ID can be added to the \u2018UniqueID\u2019 or \u2018Custom1 4\u2019 fields in Lightning Bolt.<\/p>\n<p><strong>3. Assignment Mapping:<\/strong>\u00a0Involves setting various fields for each Lightning Bolt assignment:<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>NI Duty Hour Name<\/strong>: Optional field to match a Lightning Bolt assignment with the Duty Hour Name in New Innovations.<\/li>\n<li><strong>NI Assignment Name<\/strong>: Optional field to match a Lightning Bolt assignment with the Assignment Name in New Innovations.<\/li>\n<li><strong>Notes<\/strong>: Optional free text that can be added to each slot when passing from Lightning Bolt to New Innovations.<\/li>\n<li><strong>Location<\/strong>: Optional field that allows assignments to be tied to specific locations in New Innovations.<\/li>\n<\/ul>\n<p><strong>4. Automated Data Transfer:<\/strong>\u00a0When a provider is scheduled on a mapped assignment, the data is included in the .csv file and transferred via SFTP for import into New Innovations.<\/p>\n                        <\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"single\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\r\n\t\t\t\t\t<h5 class=\"description-title\" itemprop=\"name\">Outlook <span><img decoding=\"async\" class=\"plus\" src=\"\/wp-content\/uploads\/2022\/10\/plus.webp\" alt=\"\"><img decoding=\"async\" class=\"minus\" src=\"\/wp-content\/uploads\/2022\/10\/minus.webp\" alt=\"\"><\/span><\/h5>\r\n\t\t\t\t\t<div class=\"description\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\r\n                        <div itemprop=\"text\">\r\n                            <h5 id=\"heading-0\" class=\"wp-block-heading\">Overview<\/h5>\n<p>PerfectServe\u2019s integration with Outlook leverages Lightning Bolt\u2019s scheduling data to populate scheduled events directly into each user\u2019s Outlook calendar. This integration makes scheduled assignments more accessible for providers, and it also helps staff who don\u2019t have access to Lightning Bolt accounts.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-1\" class=\"wp-block-heading\">Practical Benefits<\/h5>\n<p><strong>Ease of Access:<\/strong>\u00a0Providers can quickly access their Lightning Bolt schedules directly from Outlook. This integration also enables administrative staff to easily view daily shifts through the Outlook calendar, simplifying the scheduling of meetings and other non-clinical work.<\/p>\n<p><strong>Reduction of Human Error:<\/strong>\u00a0Automated data transfer minimizes the risk of errors associated with manual updates, ensuring accurate work hours pass through to Outlook.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-2\" class=\"wp-block-heading\">Additional Notes<\/h5>\n<p><strong>Mapping Limitations:<\/strong>\u00a0There is no way to determine who should receive Outlook updates at the assignment level. If a provider has their Microsoft ID or UPN added to their account, any assignments that have Outlook mapping will pass through to Outlook once scheduled on a published Lightning Bolt schedule.<\/p>\n<p><strong>Opt-Out:<\/strong>\u00a0If certain providers don\u2019t want to integrate their Lightning Bolt schedules with Outlook, we shouldn\u2019t enter their Microsoft ID or UPN in their Lightning Bolt personnel profile. This will cause the integration to omit sending the events to Outlook when these providers are scheduled.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-3\" class=\"wp-block-heading\">Integrations Protocols<\/h5>\n<p><strong>1. API-Based Integration:<\/strong>\u00a0This integration leverages the Microsoft Graph API to post data directly to each user\u2019s Outlook calendar as soon as the shift data is added to a published Lightning Bolt schedule.<\/p>\n<p><strong>2. Personnel Mapping:<\/strong>\u00a0Requires a unique ID for each provider in Lightning Bolt, which must match the user\u2019s corresponding Microsoft account. This ID can be added to the \u2018UniqueID\u2019 or \u2018Custom1-4\u2019 fields in Lightning Bolt.<\/p>\n<p><strong>3. Assignment Mapping:<\/strong>\u00a0Involves setting various fields for each Lightning Bolt assignment:<\/p>\n<ul class=\"wp-block-list\">\n<li>Send to Outlook: A true or false value to indicate if the shift in context should be shared with Outlook when scheduled.<\/li>\n<li>Include Schedule Notes: An optional field that will allow schedule notes to pass through to the event body in Outlook when added to the Lightning Bolt shift.<\/li>\n<li>Include Assignment Information: An optional field that includes the shift name in the body of the Outlook event.<\/li>\n<li>Send as Free: A true or false value that will determine if the event should be sent to Outlook marked as free or busy. The default is that each event sends as busy time.<\/li>\n<\/ul>\n<p><strong>4. Data Availability:<\/strong>\u00a0All schedule data that appears on published schedules in Lightning Bolt will pass through immediately to Outlook once the schedule is published.<\/p>\n                        <\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"single\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\r\n\t\t\t\t\t<h5 class=\"description-title\" itemprop=\"name\">Schedule Backup File <span><img decoding=\"async\" class=\"plus\" src=\"\/wp-content\/uploads\/2022\/10\/plus.webp\" alt=\"\"><img decoding=\"async\" class=\"minus\" src=\"\/wp-content\/uploads\/2022\/10\/minus.webp\" alt=\"\"><\/span><\/h5>\r\n\t\t\t\t\t<div class=\"description\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\r\n                        <div itemprop=\"text\">\r\n                            <h5 id=\"heading-0\" class=\"wp-block-heading\">Overview<\/h5>\n<p>PerfectServe\u2019s schedule backup file integration provides extra security against potential downtime by shipping Excel files with currently scheduled providers across the health system on a recurring interval.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-1\" class=\"wp-block-heading\">Practical Benefits<\/h5>\n<p><strong>Redundancy for Downtime<\/strong>: Receiving schedule data via a flat file allows health systems to leverage the Lightning Bolt data during instances of unexpected downtime.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-2\" class=\"wp-block-heading\">Additional Notes<\/h5>\n<p><strong>Scope of Data<\/strong>: The backup file pulls data from today and the next three days to account for the possibility of an outage spanning multiple days.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-3\" class=\"wp-block-heading\">Integration Protocols<\/h5>\n<p><strong>File-Based Integration<\/strong>: This integration uses a file-based method where a .csv file is generated and transferred to an SFTP location on a recurring basis (typically once per day) for automatic import into Lightning Bolt.<\/p>\n<p><strong>Automated Data Transfer<\/strong>: Each day, a file will be sent via SFTP to be picked up by the customer\u2019s IT team to be ingested into their data warehouse. We can determine a drop interval as frequent as every 10 minutes. That way, if downtime occurs, the most recent file will contain data that was current no more than 10 minutes ago.<\/p>\n                        <\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"single\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\r\n\t\t\t\t\t<h5 class=\"description-title\" itemprop=\"name\">Secure Messaging <span><img decoding=\"async\" class=\"plus\" src=\"\/wp-content\/uploads\/2022\/10\/plus.webp\" alt=\"\"><img decoding=\"async\" class=\"minus\" src=\"\/wp-content\/uploads\/2022\/10\/minus.webp\" alt=\"\"><\/span><\/h5>\r\n\t\t\t\t\t<div class=\"description\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\r\n                        <div itemprop=\"text\">\r\n                            <h5 id=\"heading-0\" class=\"wp-block-heading\">Overview<\/h5>\n<p>Lightning Bolt integrates with a number of clinical communication and collaboration (CC&amp;C) partners to facilitate seamless communication between users and scheduled providers. There are small differences in configuration for each vendor, so please reach out to your consultant to better understand start-to-finish workflows.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-1\" class=\"wp-block-heading\">Practical Benefits<\/h5>\n<p><strong>Communication Speed:<\/strong>\u00a0By utilizing Lightning Bolt scheduling data as the single source of truth, you can ensure that you\u2019re always contacting the right person at the right time. This enhances the accuracy of reaching on-call doctors and improves the speed of care for patients.<\/p>\n<p><strong>Seamless Workflow:<\/strong>\u00a0Rather than having to execute a series of cumbersome steps\u2014looking up who\u2019s on call in one application, opening another application, remembering who was on call, looking that person up, then sending a message\u2014users with a Lightning Bolt + CC&amp;C integration can readily find the correct on-call provider within the CC&amp;C application itself.<\/p>\n<p><strong>Bigger Than Lightning Bolt:<\/strong>\u00a0This integration serves more than just the Lightning Bolt users\u2014this is a major tool for the entire health system. By populating your CC&amp;C platform with the appropriate users based on Lightning Bolt schedules, your nursing teams, operators, call centers, and even satellite locations can easily find the correct person who\u2019s scheduled to cover call.<\/p>\n<p><strong>HIPAA Compliance:<\/strong>\u00a0All of our vendor partners have HIPAA-compliant secure messaging tools. When you navigate from Lightning Bolt to an app from one of these partners, you can be sure that patient information is protected.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-2\" class=\"wp-block-heading\">Additional Notes<\/h5>\n<p><strong>Error Handling:<\/strong>\u00a0Lightning Bolt can automate email notifications to administrators or customer IT centers to alert when transactions fail due to mismatched IDs, inaccurate assignment mapping, or connection issues.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-3\" class=\"wp-block-heading\">Integration Protocols<\/h5>\n<p><strong>Data Push via API:<\/strong>\u00a0Lightning Bolt pushes data to the vendor API each time a mapped assignment is scheduled on a published schedule, ensuring real-time updates.<\/p>\n<p><strong>User Identification:<\/strong>\u00a0The integration uses a unique value that exists in the vendor\u2019s system that is assigned to each user\u2019s Lightning Bolt personnel file to crosswalk the correct user.<\/p>\n<p><strong>Mapping Assignments:<\/strong>\u00a0While the data required to map assignments between vendors will vary, each integration has a mechanism to ensure that only the data tied to specific assignments is transmitted to the CC&amp;C platform. This prevents clutter to ensure that users only see the information they need.<\/p>\n<p><strong>One-To-Many Mapping:<\/strong>\u00a0One assignment in your Lightning Bolt schedule may be used across several sites or teams for your CC&amp;C platform.<\/p>\n<p><strong>Background User:<\/strong>\u00a0A background user is created in the vendor\u2019s platform to allow Lightning Bolt to sign in and update the on-call provider based on changes that originate in the Lightning Bolt schedule.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-4\" class=\"wp-block-heading\">Integration Partners<\/h5>\n<p><strong>PerfectServe:<\/strong>\u00a0Clinical Collaboration<br \/>\n<strong>Spok:<\/strong>\u00a0Medicall<br \/>\n<strong>Amtelco:<\/strong>\u00a01Call<br \/>\n<strong>Baxter:<\/strong>\u00a0Voalte<br \/>\n<strong>Stryker:<\/strong>\u00a0Vocera<br \/>\n<strong>Epic:<\/strong>\u00a0Secure Chat<\/p>\n                        <\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"single\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\r\n\t\t\t\t\t<h5 class=\"description-title\" itemprop=\"name\">TigerConnect <span><img decoding=\"async\" class=\"plus\" src=\"\/wp-content\/uploads\/2022\/10\/plus.webp\" alt=\"\"><img decoding=\"async\" class=\"minus\" src=\"\/wp-content\/uploads\/2022\/10\/minus.webp\" alt=\"\"><\/span><\/h5>\r\n\t\t\t\t\t<div class=\"description\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\r\n                        <div itemprop=\"text\">\r\n                            <h5 id=\"heading-0\" class=\"wp-block-heading\">Overview<\/h5>\n<p>This integration leverages Lightning Bolt as the scheduling source of truth and transmits any mapped data to TigerConnect. Data from Lightning Bolt is updated and displayed every 10 minutes<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-1\" class=\"wp-block-heading\">Practical Benefits<\/h5>\n<p><strong>Reduction of Duplicate Work:<\/strong><br \/>\nThe integration eliminates the need to manually transcribe scheduling data from Lightning Bolt into TigerConnect.<\/p>\n<p><strong>Reduction of Human Error:<\/strong><br \/>\nAutomating the process of inputting schedule data reduces the likelihood of mistakes, ensuring that the data is accurately reflected and matches what\u2019s scheduled in Lightning Bolt.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-2\" class=\"wp-block-heading\">Additional Notes:<\/h5>\n<p><strong>Overwriting Data:<\/strong><br \/>\nAs soon as the integration is toggled on, the Lightning Bolt schedule data will begin to overwrite anything that\u2019s already scheduled in TigerConnect for any mapped assignments.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-2\" class=\"wp-block-heading\">Integration Protocols<\/h5>\n<p><strong>1. API Data Transmission:<\/strong><br \/>\nOnce the integration is live, data transmits every 10 minutes throughout the day. Each transmission will include all of the mapped information between Lightning Bolt and TigerConnect based on the look-forward integration settings.<\/p>\n<p><strong>2. Look-Back and Look-Forward:<\/strong><br \/>\nTo determine how much data should be sent on a recurring basis, we set up a rolling window (typically 0 days back from today and 30 days forward). 30 days forward is the maximum range recommended by TigerConnect.<\/p>\n<p><strong>3. User Identification:<\/strong><br \/>\nEach user\u2019s TigerConnect ID will need to be entered into their Lightning Bolt personnel profiles. These IDs may be stored in the UniqueID or Custom 1-4 fields.<\/p>\n<p><strong>4. Assignment Mapping:<\/strong><br \/>\nAssignments are mapped to TigerConnect by adding mapping to the Lightning Bolt assignment structures. Each mapping requires the TigerConnect \u2018Job Token\u2019 that corresponds with the Lightning Bolt assignment being mapped.<\/p>\n<p><strong>5. TigerConnect Credentials:<\/strong><br \/>\nTo connect and update the schedule data, the Lightning Bolt team will need access to TigerConnect credentials. We will need a username, password, and a group ID to ensure data from Lightning Bolt can be ported to the TigerConnect instance.<\/p>\n                        <\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"single\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\r\n\t\t\t\t\t<h5 class=\"description-title\" itemprop=\"name\">User Authentication (Single Sign-On) <span><img decoding=\"async\" class=\"plus\" src=\"\/wp-content\/uploads\/2022\/10\/plus.webp\" alt=\"\"><img decoding=\"async\" class=\"minus\" src=\"\/wp-content\/uploads\/2022\/10\/minus.webp\" alt=\"\"><\/span><\/h5>\r\n\t\t\t\t\t<div class=\"description\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\r\n                        <div itemprop=\"text\">\r\n                            <h5 id=\"heading-0\" class=\"wp-block-heading\">Overview<\/h5>\n<p>PerfectServe supports multiple ways for organizations to integrate their own identity provider (IdP) to streamline access management, enhance security, and improve user satisfaction.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-1\" class=\"wp-block-heading\">Practical Benefits<\/h5>\n<p><strong>More Convenient Access Experience:<\/strong><br \/>\nSingle sign-on (SSO) simplifies the login process for users by allowing them to access multiple applications with just one set of credentials. This eliminates the hassle of managing multiple usernames and passwords, providing users with a smoother and more convenient access experience.<\/p>\n<p><strong>Enhances Security:<\/strong><br \/>\nSSO enhances security by enforcing stronger authentication methods, such as multi-factor authentication (MFA), which adds an extra layer of protection beyond passwords. Additionally, since users have fewer passwords to manage, they are less likely to resort to insecure practices (e.g., using the same password across multiple accounts).<\/p>\n<p><strong>Reduces Support Team Demand:<\/strong><br \/>\nWith SSO, users spend less time dealing with login issues and password resets, allowing them to focus more on their tasks and increasing overall productivity. Additionally, this allows support teams to focus on higher-tier issues by reducing password-related support requests.<\/p>\n<div class=\"wp-block-spacer\" aria-hidden=\"true\"><\/div>\n<h5 id=\"heading-2\" class=\"wp-block-heading\">Integration Protocols<\/h5>\n<p>SSO protocols are mechanisms that enable users to authenticate once and gain access to multiple applications or services without the need to re-enter credentials. There are several types of SSO protocols commonly used in various environments:<\/p>\n<p><strong>1. OAuth 2.0<\/strong>\u00a0is an authorization framework that enables third-party applications to access resources on behalf of a user without requiring the user\u2019s credentials to be shared with the application. It\u2019s widely used for delegated access scenarios, where users grant permissions to third-party applications to access their resources. Supported identity providers using OAuth 2.0 include Azure Entra, Okta, Ping, and more.<\/p>\n<p><strong>2. SAML<\/strong>\u00a0(Security Assertion Markup Language) is an XML-based standard for enabling SSO between identity providers and service providers. Users authenticate once with an identity provider, which generates a secure assertion containing identity and authorization data. This assertion is then passed to service providers, allowing users to access resources without repeated authentication. SAML offers strong security features and is widely used for seamless SSO experiences in enterprise environments. Supported identity providers using SAML include Azure Entra, Ping, and more.<\/p>\n                        <\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/section>\r\n\t\n\n\n<div style=\"height:70px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<style>\r\n.accordion .single .description-title {\r\n  font-size: 32px;\r\n}\r\n<\/style>\n","protected":false},"featured_media":26910,"template":"","meta":{"_acf_changed":true,"footnotes":""},"downloads-category":[],"class_list":["post-21771","downloads","type-downloads","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>PerfectServe Integrations Catalog - Lightning Bolt Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lightning-bolt.com\/download\/perfectserve-integrations-catalog\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"PerfectServe Integrations Catalog - Lightning Bolt Solutions\" \/>\n<meta property=\"og:description\" content=\"Integrations across healthcare technologies are essential for enabling more intelligent, streamlined workflows that positively impact patient care delivery. Integrating your schedules with your EHR, payroll and other important systems enable you to create one single source of truth across your organization. Integrations elevate the utility of the applications you use while maximizing your return on...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.lightning-bolt.com\/download\/perfectserve-integrations-catalog\/\" \/>\n<meta property=\"og:site_name\" content=\"Lightning Bolt Solutions\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-03T20:39:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2024\/10\/lb-site_integrations-catalog_thumbnailFeatured-Doc_475x385@2x@2x.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"951\" \/>\n\t<meta property=\"og:image:height\" content=\"771\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.lightning-bolt.com\/download\/perfectserve-integrations-catalog\/\",\"url\":\"https:\/\/www.lightning-bolt.com\/download\/perfectserve-integrations-catalog\/\",\"name\":\"PerfectServe Integrations Catalog - Lightning Bolt Solutions\",\"isPartOf\":{\"@id\":\"https:\/\/www.lightning-bolt.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.lightning-bolt.com\/download\/perfectserve-integrations-catalog\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.lightning-bolt.com\/download\/perfectserve-integrations-catalog\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2024\/10\/lb-site_integrations-catalog_thumbnailFeatured-Doc_475x385@2x@2x.webp\",\"datePublished\":\"2024-10-02T14:49:38+00:00\",\"dateModified\":\"2025-02-03T20:39:18+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.lightning-bolt.com\/download\/perfectserve-integrations-catalog\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.lightning-bolt.com\/download\/perfectserve-integrations-catalog\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.lightning-bolt.com\/download\/perfectserve-integrations-catalog\/#primaryimage\",\"url\":\"https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2024\/10\/lb-site_integrations-catalog_thumbnailFeatured-Doc_475x385@2x@2x.webp\",\"contentUrl\":\"https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2024\/10\/lb-site_integrations-catalog_thumbnailFeatured-Doc_475x385@2x@2x.webp\",\"width\":951,\"height\":771},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.lightning-bolt.com\/download\/perfectserve-integrations-catalog\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.lightning-bolt.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"PerfectServe Integrations Catalog\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.lightning-bolt.com\/#website\",\"url\":\"https:\/\/www.lightning-bolt.com\/\",\"name\":\"Lightning Bolt Solutions\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.lightning-bolt.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"PerfectServe Integrations Catalog - Lightning Bolt Solutions","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.lightning-bolt.com\/download\/perfectserve-integrations-catalog\/","og_locale":"en_US","og_type":"article","og_title":"PerfectServe Integrations Catalog - Lightning Bolt Solutions","og_description":"Integrations across healthcare technologies are essential for enabling more intelligent, streamlined workflows that positively impact patient care delivery. Integrating your schedules with your EHR, payroll and other important systems enable you to create one single source of truth across your organization. Integrations elevate the utility of the applications you use while maximizing your return on...","og_url":"https:\/\/www.lightning-bolt.com\/download\/perfectserve-integrations-catalog\/","og_site_name":"Lightning Bolt Solutions","article_modified_time":"2025-02-03T20:39:18+00:00","og_image":[{"width":951,"height":771,"url":"https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2024\/10\/lb-site_integrations-catalog_thumbnailFeatured-Doc_475x385@2x@2x.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.lightning-bolt.com\/download\/perfectserve-integrations-catalog\/","url":"https:\/\/www.lightning-bolt.com\/download\/perfectserve-integrations-catalog\/","name":"PerfectServe Integrations Catalog - Lightning Bolt Solutions","isPartOf":{"@id":"https:\/\/www.lightning-bolt.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.lightning-bolt.com\/download\/perfectserve-integrations-catalog\/#primaryimage"},"image":{"@id":"https:\/\/www.lightning-bolt.com\/download\/perfectserve-integrations-catalog\/#primaryimage"},"thumbnailUrl":"https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2024\/10\/lb-site_integrations-catalog_thumbnailFeatured-Doc_475x385@2x@2x.webp","datePublished":"2024-10-02T14:49:38+00:00","dateModified":"2025-02-03T20:39:18+00:00","breadcrumb":{"@id":"https:\/\/www.lightning-bolt.com\/download\/perfectserve-integrations-catalog\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.lightning-bolt.com\/download\/perfectserve-integrations-catalog\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.lightning-bolt.com\/download\/perfectserve-integrations-catalog\/#primaryimage","url":"https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2024\/10\/lb-site_integrations-catalog_thumbnailFeatured-Doc_475x385@2x@2x.webp","contentUrl":"https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2024\/10\/lb-site_integrations-catalog_thumbnailFeatured-Doc_475x385@2x@2x.webp","width":951,"height":771},{"@type":"BreadcrumbList","@id":"https:\/\/www.lightning-bolt.com\/download\/perfectserve-integrations-catalog\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.lightning-bolt.com\/"},{"@type":"ListItem","position":2,"name":"PerfectServe Integrations Catalog"}]},{"@type":"WebSite","@id":"https:\/\/www.lightning-bolt.com\/#website","url":"https:\/\/www.lightning-bolt.com\/","name":"Lightning Bolt Solutions","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.lightning-bolt.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.lightning-bolt.com\/wp-json\/wp\/v2\/downloads\/21771","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lightning-bolt.com\/wp-json\/wp\/v2\/downloads"}],"about":[{"href":"https:\/\/www.lightning-bolt.com\/wp-json\/wp\/v2\/types\/downloads"}],"version-history":[{"count":0,"href":"https:\/\/www.lightning-bolt.com\/wp-json\/wp\/v2\/downloads\/21771\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.lightning-bolt.com\/wp-json\/wp\/v2\/media\/26910"}],"wp:attachment":[{"href":"https:\/\/www.lightning-bolt.com\/wp-json\/wp\/v2\/media?parent=21771"}],"wp:term":[{"taxonomy":"downloads-category","embeddable":true,"href":"https:\/\/www.lightning-bolt.com\/wp-json\/wp\/v2\/downloads-category?post=21771"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}