{"id":21176,"date":"2023-11-02T08:15:00","date_gmt":"2023-11-02T13:15:00","guid":{"rendered":"https:\/\/www.lightning-bolt.com\/?post_type=news&#038;p=21176"},"modified":"2023-11-02T08:18:11","modified_gmt":"2023-11-02T13:18:11","slug":"lightning-bolt-top-performer-klas-scheduling-report-2023","status":"publish","type":"news","link":"https:\/\/www.lightning-bolt.com\/news\/lightning-bolt-top-performer-klas-scheduling-report-2023\/","title":{"rendered":"Lightning Bolt Gets Top Marks for Overall Performance, Ease of Use, Quality of Support, and Proactive Service in 2023 KLAS Physician Scheduling Report"},"content":{"rendered":"\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"242\" src=\"https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2023\/11\/Press-Release_LB-Gets-Top-Remarks_Website-Feature-2000x472300ppi-1024x242.png\" alt=\"\" class=\"wp-image-21171\" srcset=\"https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2023\/11\/Press-Release_LB-Gets-Top-Remarks_Website-Feature-2000x472300ppi-1024x242.png 1024w, https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2023\/11\/Press-Release_LB-Gets-Top-Remarks_Website-Feature-2000x472300ppi-300x71.png 300w, https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2023\/11\/Press-Release_LB-Gets-Top-Remarks_Website-Feature-2000x472300ppi-768x181.png 768w, https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2023\/11\/Press-Release_LB-Gets-Top-Remarks_Website-Feature-2000x472300ppi-1536x363.png 1536w, https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2023\/11\/Press-Release_LB-Gets-Top-Remarks_Website-Feature-2000x472300ppi-2048x483.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">           <\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center\"><em><strong>Customers also validated that Lightning Bolt contributes to more balanced workloads for clinicians and better care coordination<\/strong><\/em><\/p>\n\n\n\n<p><strong>KNOXVILLE, Tenn. [November 2, 2023] \u2014 <\/strong><a href=\"http:\/\/www.perfectserve.com\" target=\"_blank\" rel=\"noreferrer noopener\">PerfectServe\u00ae<\/a>, a leading provider of cloud-based clinical collaboration and provider scheduling solutions, today announced that its <a href=\"https:\/\/www.lightning-bolt.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Lightning Bolt Scheduling<\/a> solution scored highest for overall performance, ease of use, quality of support, and proactive service in the new <a href=\"https:\/\/klasresearch.com\/report\/physician-scheduling-2023-organizations-improve-scheduling-efficiency-and-visibility-despite-complexities\/2937\" target=\"_blank\" rel=\"noreferrer noopener\">KLAS Physician Scheduling 2023 report<\/a>.<\/p>\n\n\n\n<p>For the report, KLAS captured feedback from 60 individual Lightning Bolt users\u2014the most of any vendor\u2014representing 48 different healthcare organizations. Their questions focused on \u201ccustomer experience pillars\u201d in the areas of culture, loyalty, operations, product, relationship, and value. Lightning Bolt turned in a class-leading performance across the board:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The solution\u2019s overall performance score (90.9) was highest in the segment, and the only one among its competitive set to outperform the market average.<\/li>\n\n\n\n<li>The report notes that Lightning Bolt is the easiest solution to use and that it becomes even more intuitive with time.<\/li>\n\n\n\n<li>Customers validated that Lightning Bolt drives a number of positive outcomes, including \u201cbetter-balanced clinician workloads and improved care coordination.\u201d<\/li>\n\n\n\n<li>Lightning Bolt also received top marks for \u201cresponsive and helpful\u201d service and the quality of its web and phone support.<\/li>\n<\/ul>\n\n\n\n<p>\u201cThis report captures the core strengths that have always been part of Lightning Bolt\u2019s foundation,\u201d said PerfectServe CEO Guillaume Castel. \u201cThis technology is approachable, it\u2019s built and maintained by knowledgeable people who really care about helping customers succeed, and it has a tangible impact in critical areas for the organizations that use it. I\u2019m proud of our team, and I\u2019m looking forward to finding new and even better ways to delight our customers.\u201d<\/p>\n\n\n\n<p>The importance of a strong customer support function was front and center at the recent Lightning Bolt User Summit in La Jolla, California. The annual event gives customers a chance to network with each other and the Lightning Bolt team while sharing insights and talking all things provider scheduling. In their sessions, three customers echoed the KLAS report in explaining what it\u2019s like to partner with Lightning Bolt:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Branden McDaniel, Lovelace Medical Group<\/strong>: \u201cGoing with Lightning Bolt was one of the best decisions we made. Part of it is because Lightning Bolt is different\u2014they want to help us, they want to grow with us, and they want to change and make things better for us. They don\u2019t force you into their silo or the way they do things. They\u2019re willing to adapt and change.\u201d<\/li>\n\n\n\n<li><strong>Phillip Main, Boston Children\u2019s Hospital<\/strong>: \u201cThe [Lightning Bolt] team is really great. They\u2019re going to listen to you, and they can provide different examples of how they can work with you to accomplish [your goal]. It\u2019s not pushing anything on you. I\u2019ve loved working with them for the last five or six years.\u201d<\/li>\n\n\n\n<li><strong>Dr. Sara Clark, AnMed Pediatric Hospitalists<\/strong>: \u201cI feel so blessed. I\u2019m so thankful we went with Lightning Bolt. At first, you\u2019re like, we\u2019re switching to something new and we\u2019re going to have to learn it. And now, especially with all the different pieces layered in, I don\u2019t know how we could have made it happen and not just really suffered so much more without [Lightning Bolt]. The support system was just completely nonexistent in the [other solutions we used].\u201d For more, <a href=\"https:\/\/bit.ly\/49lrN66\" target=\"_blank\" rel=\"noreferrer noopener\">read the full AnMed Pediatric Hospitalists success story<\/a>. <\/li>\n<\/ul>\n\n\n\n<p>As the market for provider scheduling technology matures, Lightning Bolt offers a unique proposition bolstered by combinatorial optimization (the same algorithm used by the NFL and the airline industry), almost limitless scalability and interoperability, and a support structure that includes dedicated technical consultants, product managers, and a development team. With every customer, the goal is to efficiently auto-generate the best schedule every time, regardless of complexity.<\/p>\n\n\n\n<p>More analysis can be found in the full <a href=\"https:\/\/klasresearch.com\/report\/physician-scheduling-2023-organizations-improve-scheduling-efficiency-and-visibility-despite-complexities\/2937\" target=\"_blank\" rel=\"noreferrer noopener\">KLAS Physician Scheduling 2023<\/a> report. Visit the Lightning Bolt website to learn more about how the <a href=\"https:\/\/www.lightning-bolt.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">provider and staff scheduling solution<\/a> supports wellness, increases productivity, and ensures patient access.<\/p>\n\n\n\n<p><strong>About KLAS<\/strong><\/p>\n\n\n\n<p>KLAS is a data-driven company on a mission to improve the world\u2019s healthcare by enabling provider and payer voices to be heard and counted. Working with thousands of healthcare professionals, KLAS collects insights on software, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance. To learn more about KLAS and the insights it provides, visit <a href=\"https:\/\/www.klasresearch.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">KLASresearch.com<\/a>.<\/p>\n\n\n\n<p><strong>About PerfectServe<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/www.perfectserve.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">PerfectServe<\/a> accelerates speed to care by optimizing provider schedules, streamlining clinical communication, and engaging patients and their families in the care experience. Our cloud-based software simplifies complex clinical workflows and schedules with secure and timely communication by dynamically routing messages to the right person at the right time. We drive more efficient care collaboration in all settings to improve patient outcomes and bring joy back to caregivers. PerfectServe has 25 years of experience and is a trusted partner to more than 500 hospitals and 30,000 medical practices.<\/p>\n\n\n\n<p><strong>PerfectServe Contact:<\/strong><\/p>\n\n\n\n<p>Matt Kothe | Sr. Manager, Corporate Marketing<\/p>\n\n\n\n<p>865.776.9824<\/p>\n\n\n\n<p>mkothe@perfectserve.com<\/p>\n","protected":false},"featured_media":21174,"template":"","meta":{"_acf_changed":false,"footnotes":""},"news-category":[],"class_list":["post-21176","news","type-news","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Lightning Bolt Gets Top Marks for Overall Performance, Ease of Use, Quality of Support, and Proactive Service in 2023 KLAS Physician Scheduling Report<\/title>\n<meta name=\"description\" content=\"Lightning Bolt was as a top performer in the KLAS Physician Scheduling 2023 report, scoring highest for overall performance, 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