{"id":20666,"date":"2023-04-25T12:41:54","date_gmt":"2023-04-25T17:41:54","guid":{"rendered":"https:\/\/www.lightning-bolt.com\/?page_id=20666"},"modified":"2024-08-15T15:28:47","modified_gmt":"2024-08-15T20:28:47","slug":"customer-success","status":"publish","type":"page","link":"https:\/\/www.lightning-bolt.com\/customer-success\/","title":{"rendered":"Customer Success &#038; Consulting"},"content":{"rendered":"\t<section class=\"text-left-image-right-block\" style=\"background-color: \">\r\n\t\t<div class=\"inner-container\">\r\n\t\t\t<div class=\"text\">\r\n\t\t\t\t<h1>Unparalleled Implementation &amp; Consulting<\/h1>\n<h4><span style=\"color: #ff9e18;\">Delivering speed to value through a deployment plan unique to your goals and scheduling requirements.<\/span><\/h4>\n<p>Lightning Bolt\u2019s experienced consultants provide ongoing support to meet the dynamic needs and objectives of our customers.<\/p>\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<div class=\"image\">\r\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2023\/04\/LB-Site_Customer-Service_Header_505x475@2x.webp\" alt=\"\" loading=\"lazy\">\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/section>\r\n\t\n\n\t<section class=\"tiles-block\" style=\"background-color: #f5f5f5\">\r\n\t\t<h2 class=\"title\">Together, We Drive Exceptional Outcomes<\/h2>\r\n\t\t\t\t<div class=\"inner-container\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"single\">\r\n\t\t\t\t\t<div class=\"icon\">\r\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2023\/04\/LB-Site_Customer-Service_Small-Circle-A_116x116@2x.webp\" alt=\"\" loading=\"lazy\">\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"text\" >\r\n\t\t\t\t\t\t<h5>Deep Expertise <\/h5>\r\n\t\t\t\t\t\t<p><\/p>\r\n\t\t\t\t\t\t<p>Lightning Bolt consultants tailor every aspect of implementation and ongoing support. Our team works collaboratively with customers to create a customized deployment playbook to ensure every implementation is successful. This includes:<\/p>\n<ul>\n<li>Workflow assessments<\/li>\n<li>Requirement gathering<\/li>\n<li>Specialty and subspecialty analysis<\/li>\n<li>Internal communication strategy<\/li>\n<li>Training and adoption plan<\/li>\n<li>Metric and utilization tracking<\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"single\">\r\n\t\t\t\t\t<div class=\"icon\">\r\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2023\/04\/LB-Site_Customer-Service_Small-Circle-B_116x116@2x.webp\" alt=\"\" loading=\"lazy\">\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"text\" >\r\n\t\t\t\t\t\t<h5>Rapid Deployment<\/h5>\r\n\t\t\t\t\t\t<p><\/p>\r\n\t\t\t\t\t\t<p>Lightning Bolt\u2019s <em>Rapid Enterprise Deployment<\/em> (RED) strategy ensures large health systems successfully deploy in three months or less.<\/p>\n<p>Lightning Bolt brings speed to value by advancing to go-live as quickly as possible while maintaining a pace comfortable for the client. Our well-orchestrated approach allows for deployment in under three months regardless of the number of providers, integrations, or locations. Our approach is flexible, allowing us to develop an implementation timeline that matches the client\u2019s resources, timing, and preferences.<\/p>\n<p>According to KLAS, Lightning Bolt is the <a href=\"https:\/\/klasresearch.com\/report\/enterprise-physician-scheduling-2021-who-delivers-best-for-enterprise-customers\/1507\" target=\"_blank\" rel=\"noopener\">market leader in enterprise deployments<\/a>.<\/p>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"single\">\r\n\t\t\t\t\t<div class=\"icon\">\r\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2023\/04\/LB-Site_Customer-Service_Small-Circle-C_116x116@2x.webp\" alt=\"\" loading=\"lazy\">\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"text\" >\r\n\t\t\t\t\t\t<h5>Ongoing Partnership<\/h5>\r\n\t\t\t\t\t\t<p><\/p>\r\n\t\t\t\t\t\t<p>Partnering alongside our consultants, Lightning Bolt\u2019s Customer Success team ensures customers maximize their Lightning Bolt investment by:<\/p>\n<ul>\n<li>Collaborating with administrators to guide scheduling strategies<\/li>\n<li>Providing continuous training opportunities<\/li>\n<li>Tracking KPIs<\/li>\n<li>Communicating product updates<\/li>\n<li>Facilitating peer networking and customer events<\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t<\/section>\r\n\t\n\n\t<section class=\"stats-block\" style=\"background-color: #353535\">\r\n\t\t<div class=\"text\">\r\n\t\t\t<h2 class=\"title\">Leading the Market in Service and Support<\/h2>\r\n\t\t<\/div>\r\n\t\t<div class=\"inner-container\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"single\">\r\n\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t<h3>100%<\/h3>\r\n\t\t\t\t\t\t\t<h6>Post-implementation customer satisfaction rating<\/h6>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"single\">\r\n\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t<h3>98%<\/h3>\r\n\t\t\t\t\t\t\t<h6>Year-over-year renewal rate<\/h6>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"single\">\r\n\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t<h3>98%<\/h3>\r\n\t\t\t\t\t\t\t<h6>Support desk customer satisfaction score<\/h6>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/section>\r\n\t\n\n\t<section class=\"testimonials\" style=\"background-color: #f5f5f5\">\r\n\t\t<div class=\"inner-container\">\r\n\t\t\t<div class=\"swiper\">\r\n\t\t\t\t<div class=\"swiper-wrapper\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\r\n\t\t\t\t\t\t\t\t<div class=\"text\">\r\n\t\t\t\t\t\t\t\t\t<h4>\u201cAcross all measured outcomes, Lightning Bolt customers report the most positive impact\u2014most notably in transparency and physician satisfaction.\u201d \r\n<\/h4>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"person\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"image\">\r\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2023\/05\/KLAS-sml.png\" alt=\"\" loading=\"lazy\">\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"name\">\r\n\t\t\t\t\t\t\t\t\t\t<h4>KLAS Enterprise Report 2021<\/h4>\r\n\t\t\t\t\t\t\t\t\t\t<p><\/p>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"swiper-pagination\"><\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t<script src=\"https:\/\/unpkg.com\/swiper@8\/swiper-bundle.min.js\"><\/script>\r\n\t\t<script>\r\n\t\t\tvar swiper = new Swiper(\".swiper\", {\r\n\t\t\t\tpagination: {\r\n\t\t\t\tel: \".swiper-pagination\",\r\n\t\t\t\tclickable: true,\r\n\t\t\t\t},\r\n\t\t\t});\r\n\t\t<\/script>\r\n\t<\/section>\r\n\t\n\n\t<section class=\"video-promo-block\" id=\"video-testimonial\" style=\"background-color: \">\r\n\t\t<div class=\"inner-container\">\r\n            \t\t\t    <h2 class=\"title\">&#8220;A Partner Who Understands Our Business Needs&#8221;<\/h2>\r\n            \t\t\t<div class=\"video-container\">\r\n\t\t\t\t<iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/778883917?h=80edf90f5c&#038;color=FF9E1B&#038;title=0&#038;byline=0&#038;portrait=0\" width=\"640\" height=\"360\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen><\/iframe> <p><a href=\"https:\/\/vimeo.com\/778883917\">Lightning Bolt Testimonial &#8211; Robin Gadd-Lane, Manager, Digital Transformation &amp; Health Systems, Prisma Health<\/a> from <a href=\"https:\/\/vimeo.com\/perfectserve\">PerfectServe<\/a> on <a href=\"https:\/\/vimeo.com\">Vimeo<\/a>.<\/p>\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.lightning-bolt.com\/case-studies\"><button class=\"btn btn-orange\">More Testimonials<\/button><\/a>\r\n\t\t\t\t\t<\/div>\r\n\t<\/section>\r\n\t\n\n\t<section class=\"testimonials\" style=\"background-color: #f5f5f5\">\r\n\t\t<div class=\"inner-container\">\r\n\t\t\t<div class=\"swiper\">\r\n\t\t\t\t<div class=\"swiper-wrapper\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\r\n\t\t\t\t\t\t\t\t<div class=\"text\">\r\n\t\t\t\t\t\t\t\t\t<h4>&#8220;I love that Lightning Bolt listens to what our practice needs and always asks how they can help. It makes us feel like we purchased much more than a product.&#8221;<\/h4>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"person\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"image\">\r\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.lightning-bolt.com\/wp-content\/uploads\/2023\/04\/KarenPeoples.webp\" alt=\"\" loading=\"lazy\">\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"name\">\r\n\t\t\t\t\t\t\t\t\t\t<h4>Karen Peoples<\/h4>\r\n\t\t\t\t\t\t\t\t\t\t<p>Business Services Coordinator, UNC<\/p>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"swiper-pagination\"><\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"more-stories\">\r\n\t\t\t\t\t<a href=\"https:\/\/www.lightning-bolt.com\/case-studies\" class=\"btn\"><button class=\"btn-clear\">More Testimonials<\/button><\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t<script src=\"https:\/\/unpkg.com\/swiper@8\/swiper-bundle.min.js\"><\/script>\r\n\t\t<script>\r\n\t\t\tvar swiper = new Swiper(\".swiper\", {\r\n\t\t\t\tpagination: {\r\n\t\t\t\tel: \".swiper-pagination\",\r\n\t\t\t\tclickable: true,\r\n\t\t\t\t},\r\n\t\t\t});\r\n\t\t<\/script>\r\n\t<\/section>\r\n\t\n\n\t<div class=\"cta-section\">\r\n\t\t<div class=\"inner-container\">\r\n\t\t\t<div class=\"cta-text\">\r\n\t\t\t\t<h2>Ready to see us in action?<\/h2>\r\n\t\t\t\t<h4>Get a demo of Lightning Bolt&#8217;s platform.<\/h4>\r\n\t\t\t\t<a href=\"\/request-a-demo\"><button class=\"btn-white\">Get a Demo<\/button><\/a>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"footnotes":""},"class_list":["post-20666","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Success &amp; Consulting - Lightning Bolt Solutions<\/title>\n<meta name=\"description\" content=\"Learn how Lightning Bolt\u2019s Consultant team partners with customers to deliver exceptional support and speed to value.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lightning-bolt.com\/customer-success\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Success &amp; Consulting - Lightning Bolt Solutions\" \/>\n<meta property=\"og:description\" content=\"Learn how Lightning Bolt\u2019s Consultant team partners with customers to deliver exceptional support and speed to value.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.lightning-bolt.com\/customer-success\/\" \/>\n<meta property=\"og:site_name\" content=\"Lightning Bolt Solutions\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-15T20:28:47+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.lightning-bolt.com\/customer-success\/\",\"url\":\"https:\/\/www.lightning-bolt.com\/customer-success\/\",\"name\":\"Customer Success & Consulting - Lightning Bolt Solutions\",\"isPartOf\":{\"@id\":\"https:\/\/www.lightning-bolt.com\/#website\"},\"datePublished\":\"2023-04-25T17:41:54+00:00\",\"dateModified\":\"2024-08-15T20:28:47+00:00\",\"description\":\"Learn how Lightning Bolt\u2019s Consultant team partners with customers to deliver exceptional support and speed to value.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.lightning-bolt.com\/customer-success\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.lightning-bolt.com\/customer-success\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.lightning-bolt.com\/customer-success\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.lightning-bolt.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Success &#038; 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