{"id":20073,"date":"2023-01-11T14:57:00","date_gmt":"2023-01-11T20:57:00","guid":{"rendered":"https:\/\/lightningbolt.wpengine.com\/?post_type=case-study&p=20073"},"modified":"2025-09-23T09:57:57","modified_gmt":"2025-09-23T14:57:57","slug":"enhancing-provider-satisfaction-with-advanced-physician-scheduling-software","status":"publish","type":"case-study","link":"https:\/\/www.lightning-bolt.com\/case-study\/enhancing-provider-satisfaction-with-advanced-physician-scheduling-software\/","title":{"rendered":"How To Enhance Provider Satisfaction With Advanced Physician Scheduling Software"},"content":{"rendered":"
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Ontario-based Clear Medical Imaging offers a wide range of diagnostic imaging services, with more than 100 medical and administrative team members spread out across a network of 13 independent health facilities performing over 350,000 studies per year. The group has relationships with over 1,200 referring providers and offers patients a streamlined process for medical imaging with a commitment to compassionate care.<\/p>\n\n\n\n

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Challenges<\/h2>\n\n\n\n

As is the case with many healthcare organizations, provider scheduling was a particular challenge for Clear Medical Imaging. The group isn\u2019t large, but their schedule is complicated, with one hospital and 12 clinic shifts to cover every day. Schedule creation\u2014a time- consuming, complex, and needlessly frustrating manual process that relied on Excel\u2014ultimately fell to one nurse. <\/p>\n\n\n\n

Despite the nurse\u2019s best efforts and intentions, schedules were frequently unbalanced and required manual edits. Time-off requests were also managed by hand, leading to workflow breakdowns that occasionally prevented providers from taking much-needed time away from the office. <\/p>\n\n\n\n

Though the schedule worked well when coverage was needed for understaffed shifts, some wondered if favoritism and preferential scheduling practices were contributing to less-than-ideal schedules. Clear Medical Imaging needed a solution that would speed up the scheduling (and schedule maintenance) process while distributing shifts in a fairer, more equitable way.<\/p>\n\n\n\n

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Solution<\/h2>\n\n\n\n

After exploring multiple options, Clear Medical Imaging decided to implement PerfectServe’s Lightning Bolt Scheduling solution.<\/h5>\n\n\n\n
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Competing solutions required excessive manual edits after schedules were generated, and others couldn\u2019t schedule providers across multiple locations without gaps. Lightning Bolt, on the other hand, can quickly auto-generate a complete schedule\u2014no gaps, no room for error.<\/p>\n<\/blockquote>\n\n\n\n

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Clear Medical Imaging also appreciated Lightning Bolt\u2019s ease of use for shift swaps and its rules-driven scheduling algorithm.<\/h5>\n\n\n\n
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Results<\/h2>\n\n\n\n

Time Savings<\/strong><\/p>\n\n\n\n